How to Retrieve a Lost JAMB Registration Number (Complete Step-by-Step Guide)

Losing your JAMB registration number (also called your JAMB profile code or registration number) is stressful, especially when you need it for CAPS, printing your examination slip, or applying for admission. The good news: JAMB provides several official recovery routes you can use immediately. This guide gives clear, tested steps you can follow right now (SMS method, e-facility checks, checking emails/receipts, creating a support ticket, and visiting JAMB state offices). Each method includes exact messages to send, where to click on the JAMB portal, and what documents to have ready if you must visit in person. Follow the steps below and you’ll have your registration details back fast.

Quick checklist (what you should have ready)

Before trying any recovery method, gather:

The phone number you used to register with JAMB (most methods require it).
Any email address you used during registration.
Bank payment receipt or e-PIN purchase receipt showing the transaction for your JAMB e-PIN or screening.
National ID (NIN, National ID card or voter’s card) if you must visit a JAMB office.
Access to the SIM card (or ability to receive SMS on that number) the SMS method requires sending from the same number.

Fastest method: Retrieve via SMS (RESEND), exact steps

When to use: You still have the same phone number that you used to register with JAMB and that SIM can send SMS.

How it works (official): Send the word RESEND as an SMS from the same mobile number you used during registration to 55019 (or 66019) and JAMB will reply with the profile code/registration details. This is the single fastest and official way.

Step-by-step:

Open your phone messaging app.
Compose a new SMS with the single word: RESEND
Send it from the same phone number you used for JAMB registration to 55019 (or 66019).
Wait for the reply, JAMB will send your profile code/registration number back as an SMS to that phone.
Save the message and screenshot it for records; keep the number and email in a safe place.

Notes:

If you change SIMs or the phone number, this method won’t work see section 7 below.
SMS responses might take a few minutes; if no reply after 30–60 minutes, proceed to create a support ticket (section 5).

Check your email, SMS inbox and bank receipts

Why: Many candidates ignore obvious sources. Your registration number may be in places you already have access to.

Where to look:

Email: Search for emails from @jamb.gov.ng, or search your inbox for keywords: JAMB, profile code, registration number, ePIN, UTME, JAMB eFacility.
SMS: Search your SMS app for messages containing “JAMB,” “profile code,” “ePIN,” “55019,” or the date you registered or paid.
Bank receipts / e-PIN receipts: If you bought a JAMB e-PIN or paid through a bank or payment agent, the transaction reference sometimes contains or is linked to your registration details. Keep screenshots of payment confirmations.
Printouts / screenshots: If you printed your notification slip or any JAMB printouts previously, the registration number is on them.

Pro tip: Use your phone/computer to search keywords so you don’t miss old messages.

Use JAMB e-Facility (online), how to fetch your details

When to use: SMS isn’t available (your SIM lost) or you want to confirm other details.

Steps:

Go to the JAMB e-Facility portal: https://efacility.jamb.gov.ng.
Look for options like “Fetch My Details”, “Print Admission Letter/Result Slip” or other candidate services (layout may change slightly; these are standard links).
If there is a “Fetch My Details” or “Print My Details” link, click it and follow on-screen instructions (may require email or phone).
If you can’t fetch details, register a support ticket (see next section).

What the e-Facility can help with: printing admission letters, checking matriculation list, and sometimes viewing candidate details, useful if your number still links to your profile.

Create a JAMB support ticket (recommended if SMS/e-Facility fail)

Why: JAMB’s ticketing system records your complaint and is the official route for unresolved issues.

How to create a ticket (official guidance):

Visit www.jamb.gov.ng.
Find Quicklinks → Ticket/Support (or similar).
Create an account if required, then open a ticket using your email address. Include: full name, phone number used during registration, exact problem (e.g., “Lost registration number, RESEND not working”), any attached documents (payment receipt, ID scan).

Sample ticket text (copy-paste and edit):

Subject: Lost JAMB Registration Number RESEND Failed
Full name: [Your Full Name]
Phone used to register: [+234XXXXXXXXXX]
Email: [your email]
Date of registration: [DD/MM/YYYY] (if unsure, approximate month/year)
Description: I registered for [UTME/DE/SUBSEQUENT], but I have lost my registration/profile code. I tried sending RESEND to 55019 from the registered number but did not receive a reply. Attached is my bank receipt showing payment/reference [xxx]. Please help recover my registration number.
Attachments: Payment receipt screenshot, valid ID (photo/scan).

What to expect: JAMB replies by email or updates the ticket. Keep the ticket number for follow up.

Tip: Be polite, attach proof of payment, and include as much identifying information as possible it speeds resolution.

Visit a JAMB State Office or Accredited Centre (if ticket fails)

When to visit: You cannot receive SMS on the original phone number, the SMS method fails, and the support ticket isn’t resolving the issue quickly.

Documents to bring:

Valid government ID (NIN slip, voter’s card, driver’s license, passport)
Payment receipt or proof of purchase of e-PIN/UTME registration
Any previous JAMB correspondence (screenshots, emails)
Recent passport photograph (some offices may request)

What to ask for: Request assistance to recover your profile code/registration number and ask them to confirm the phone and email tied to your profile so you can update or secure them.

Note: Make sure you visit the official JAMB State Office or their accredited centres — avoid unofficial agents.

What to do if your phone number changed (no access to original SIM)

If you no longer have access to the original phone used during registration, the SMS RESEND won’t work. Use this order:

Try email & e-Facility (Section 4).
Create a JAMB ticket and clearly explain you changed numbers attach proof (new SIM registration, NIN) and your bank receipt.
Visit JAMB state office with ID and payment proof. Staff can verify identity and help retrieve or update contact details.

Important: JAMB prioritizes security you will need to prove identity before they disclose profile data.

Common mistakes and how to avoid them

Sending RESEND from a different number: It won’t work. Always use the SIM used to register.
Deleting payment receipt: Always keep screenshots of transactions.
Using unofficial agents: Avoid paying third parties for recovery use JAMB official channels.
Ignoring ticket numbers: Record the support ticket number and follow up politely.

Methods compared (quick table)

Method	Time	Difficulty	Documents Needed	Best for
SMS `RESEND` → 55019/66019	Minutes	Very easy	Original phone SIM	Fastest recovery if you have the SIM.
Check email/SMS/receipt	Minutes	Easy	Bank receipts, email access	If you already saved confirmation.
JAMB e-Facility	Minutes–Hours	Medium	Email/phone	Useful if profile is accessible online.
Support ticket (JAMB website)	Hours–Days	Medium	Payment proof, ID (if requested)	When SMS/e-Facility fail.
JAMB State Office visit	Same day–Days	High (travel)	ID, receipts, screenshots	Last resort or needed if number changed.

Expert tips to prevent future loss

Save your registration number and profile code in your email draft, notes app, and as a screenshot.
Back up any important SMS and email to cloud storage.
When registering, use an email you control permanently (not a temporary one).
Take a photo of any official printout or slip immediately after you receive it.

FAQs

Q1: I sent RESEND to 55019 but got no reply. What next?
A: Wait 30–60 minutes, retry from same SIM. If still no reply, create a JAMB support ticket and attach proof of payment. If urgent, visit a JAMB state office.

Q2: My registration number is different from the profile code which one do I use?
A: The profile code (often called registration number) is the primary identifier. Use what JAMB or your school asks for (both are often the same). If confused, print your details on e-Facility.

Q3: Can I recover my registration number if I changed phone numbers and my email?
A: Yes, but you’ll need stronger proof (payment receipt, ID). Create a ticket and be ready to visit the JAMB office if required.

Q4: Is there a charge for creating a support ticket?
A: No, JAMB’s ticketing system is an official free service. Avoid paying anyone to create a ticket for you.

Q5: How long does JAMB take to respond to tickets?
A: Response times vary (hours to days). Include complete info and attachments to speed up resolution. If delayed, follow up with ticket number.

Conclusion

Losing your JAMB registration number is solvable and you should be able to recover it quickly if you follow the right steps. First, use the SMS RESEND method from the registered number (fastest). If that fails, check emails/receipts, use the JAMB e-Facility, and if needed, create a support ticket or visit a JAMB state office with ID and payment proof. Keep copies of receipts and screenshots so you don’t face the same problem twice. Information in this guide is verified against JAMB official guidance and e-Facility instructions.